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When you need help, you need it fast. Our Customer Support team is available to help you from 8:00 AM to 6:00 PM (18:00H) Eastern Standard Time Monday through Friday. You can call us at (800) 998-8857 inside the US or Canada or at (610) 862-1054 outside the US or Canada.
To provide assistance to a customer, Customer Services will confirm that the user has an active, paid subscription to the product he is calling about, and that he/she is the user of record for that subscription or is an authorized representative of the user of record. Only customers who have an active subscription and can provide enough information to indicate that they are legitimately part of the subscribing company will receive assistance for the products to which they are subscribed.
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